NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 32TB HDD w/4x 10GbE
After investing in your NRS16 32TB HDD with 4x 10GbE, ensure its longevity and optimal performance with the ProTek Ultra 1 Year Coverage Plan. This comprehensive plan, designed by NewTek, is dedicated to providing you with top-tier support and peace of mind for your live production system and accessories. With ProTek, you gain access to a suite of benefits designed to keep your production running smoothly. This includes Email Support, available 24x5, allowing you to connect with our Global Support team across various time zones, from CST to CET and ICT. The ProTek plan also extends your initial hardware warranty, ensuring your equipment remains covered for an extended period. As a ProTek customer, you'll receive Priority Hardware Repair, minimizing downtime and keeping your production on track. In the event of hardware issues, our ProTek technicians are equipped to offer Remote Hardware Diagnostic Services. These scheduled sessions are designed to assist in troubleshooting and diagnosing your hardware problems swiftly and efficiently. Education is a key component of the ProTek plan, with a 75% discount offered on all NewTek University classes. This allows you to deepen your understanding of your equipment and enhance your production skills. For urgent issues, the ProTek plan includes 1-Hour Emergency Telephone Support, available 24x7. Our goal is to respond within one hour of your initial request, providing English language support. Please note, your product name, serial number, and ProTek ID number will be required for telephone assistance. We strive to resolve all issues within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. Additionally, all ProTek inquiries receive priority in our support queue, ensuring your concerns are addressed promptly. To further reduce downtime, we offer an Advanced Hardware Replacement service. This allows you to receive a factory reconditioned replacement product instead of waiting for your initial product to be repaired. Please note, this service is provided at NewTek's discretion and is not applicable for NewTek Remote Storage. The ProTek Ultra 1 Year Coverage Plan is a comprehensive solution for maintaining the performance and longevity of your NRS16 32TB HDD with 4x 10GbE. Please note, if the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.
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