NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 32TB HDD Expansion Chassis
After investing in your NRS16 32TB HDD Expansion Chassis, ensure its optimal performance and longevity with the ProTek Ultra 1 Year Coverage Plan. This comprehensive support package is designed by NewTek, a brand synonymous with quality and reliability in the world of live production systems and accessories. The ProTek Ultra plan offers a robust suite of services to keep your equipment running smoothly. It includes Email Support, available 24x5, allowing you to access Global Support from anywhere in the world. The support team operates from 8am-5pm CST, CET, and ICT, ready to address your concerns via email.The plan also extends the initial hardware warranty during the ProTek covered period, giving you added peace of mind. As a ProTek customer, you'll benefit from Priority Hardware Repair, ensuring your equipment gets the attention it needs promptly. In case of hardware issues, a ProTek technician can offer a Remote Hardware Diagnostic Service. This service, provided on an as-needed and scheduled basis, assists in troubleshooting and diagnosing your hardware problems.The ProTek Ultra plan also includes a 75% discount on all classes in the NewTek University portfolio, enhancing your knowledge and skills. For urgent issues, the plan provides 1-Hour Emergency Telephone Support, accessible 24x7. English language support is available, and the product name, serial number, and ProTek ID number are required for telephone assistance.The plan aims for an Expedited 4-Hour Service Resolution Goal, striving to resolve your issues within four hours of your initial request. Your support inquiries will be prioritized in the queue for faster handling.To minimize downtime, the plan offers Advanced Hardware Replacement. You'll receive a factory reconditioned replacement product instead of returning your initial product for repair. This advanced exchange, provided at NewTek's discretion, can save you significant downtime.Please note that NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period.
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