NewTek ProTek Ultra 1 Year Coverage Plan for NRS16 96TB Expansion Chassis
With the ProTek Ultra 1 Year Coverage Plan for NRS16 96TB Expansion Chassis, you can ensure the longevity and optimal performance of your NewTek live production system and accessories. This comprehensive plan is designed to provide you with the highest level of support, ensuring your video production never misses a beat. The ProTek plan includes a range of services, from email support accessible globally 24x5, to an extended warranty that prolongs the initial hardware warranty during the covered period. As a ProTek customer, you'll also enjoy priority hardware repair, minimizing downtime and keeping your production on track. In the event of hardware issues, a ProTek technician can offer a remote diagnostic session, assisting in troubleshooting and diagnosis. This service is provided on an as-needed and scheduled basis, ensuring you receive timely and efficient support. The ProTek Ultra 1 Year Coverage Plan also offers a 75% discount on all classes in the NewTek University portfolio, enhancing your knowledge and skills in video production. For urgent issues, the plan provides 1-hour emergency telephone support, accessible 24x7 globally. The target response time is within 1-hour from the initial request, and support is provided in English. Please note that the product name, serial number, and ProTek ID number are required for telephone assistance. To further expedite your support inquiries, the plan includes a priority queue, ensuring your requests are handled promptly. Additionally, the plan aims to provide a resolution within four hours of your initial request. To minimize downtime, the ProTek plan offers advanced hardware replacement. This means you'll receive a factory reconditioned replacement product instead of having to return your initial product for repair. Please note that advanced exchange is provided at NewTek's discretion and that NewTek Remote Storage is not eligible for Advanced Exchange. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period. In summary, the ProTek Ultra 1 Year Coverage Plan for NRS16 96TB Expansion Chassis provides a comprehensive support package designed to keep your NewTek live production system and accessories operating at their best.
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