NewTek ProTek Ultra 1 Year Coverage Plan for TriCaster Mini Go, Download
When it comes to ensuring the smooth operation of your NewTek live production system and accessories, the ProTek Ultra 1 Year Coverage Plan for TriCaster Mini Go is an invaluable asset. This comprehensive support plan is designed to provide you with peace of mind, knowing that your production needs are always prioritized. With this plan, you'll have access to Global Support via email, operating from 8am-5pm CST, CET, and ICT. This means you can reach out to our dedicated team for assistance whenever you need it, ensuring your production never misses a beat. The ProTek plan also extends your initial hardware warranty during the covered period, offering you an extra layer of protection. Moreover, as a ProTek customer, you'll receive priority hardware repair, minimizing any potential downtime. In case of hardware issues, our ProTek technicians are equipped to offer a remote diagnostic session. This service is provided on an as-needed and scheduled basis, helping you troubleshoot and diagnose any issues swiftly and efficiently. As a ProTek customer, you'll also enjoy a 75% discount on all NewTek University classes, enhancing your knowledge and skills in the field. The ProTek Ultra 1 Year Coverage Plan also offers 1-Hour Emergency Telephone Support, available 24x7. With a target response time of just 1 hour from your initial request, you can rest assured that help is always just a phone call away. We strive to provide a resolution within four hours of your initial request, thanks to our Expedited 4-Hour Service Resolution Goal. Additionally, all Ultra support inquiries are given priority, ensuring your concerns are addressed promptly. To further reduce downtime, the plan includes an Advanced Hardware Replacement service. This means you'll receive a factory reconditioned replacement product instead of having to return your initial product for repair. Please note that the Advanced exchange is provided at NewTek's discretion, and if the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period. In summary, the ProTek Ultra 1 Year Coverage Plan for TriCaster Mini Go is a comprehensive support package designed to keep your NewTek live production system and accessories running smoothly, ensuring your voice through video is always heard.
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