NewTek ProTek Ultra 1 Year Coverage Plan for NC2 I/O, Download
If you're a professional relying on your NewTek live production system and accessories, the ProTek Ultra 1 Year Coverage Plan for NC2 I/O, Download is an essential investment for your peace of mind. This comprehensive plan is designed to provide you with top-tier support, ensuring your video productions run smoothly and without interruption. With this plan, you'll have access to Global Support via email, operating from 8am-5pm CST, CET, and ICT. This means you can reach out to our dedicated team for assistance during these hours, no matter where you are in the world. The ProTek Ultra 1 Year Coverage Plan also extends your initial hardware warranty during the covered period, offering you priority hardware repair. This means your equipment will be at the top of our list for repairs, minimizing downtime and keeping your production on track. In the event of hardware issues, a ProTek technician may offer a remote diagnostic session. This service is provided on an as-needed and scheduled basis, giving you expert assistance in troubleshooting and diagnosing your hardware problems. As a ProTek customer, you'll also receive a 75% discount on all classes in the NewTek University portfolio. This is a fantastic opportunity to enhance your skills and knowledge in video production. For those unexpected emergencies, the ProTek Ultra 1 Year Coverage Plan includes 1-Hour Emergency Telephone Support, available 24x7. Our target response time is just 1-hour from your initial request, and support is provided in English. Please note that your product name, serial number, and ProTek ID number will be required for telephone assistance. We aim to provide a resolution within four hours of your initial request with our Expedited 4-Hour Service Resolution Goal. Additionally, all Ultra support inquiries are given priority in our queue, ensuring your concerns are addressed promptly. To further reduce downtime, we offer Advanced Hardware Replacement. This means you'll receive a factory reconditioned replacement product instead of waiting for your initial product to be repaired. This service is provided at NewTek's discretion and can save you significant downtime. Please note that if the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once in the ProTek program, you may upgrade or downgrade your services at the beginning of the next contract period. In summary, the ProTek Ultra 1 Year Coverage Plan for NC2 I/O, Download is a comprehensive support package designed to keep your NewTek live production system and accessories running at their best.
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