NewTek ProTek Ultra 1 Year Coverage Plan for 3Play 3P2 2 RU with Control Surface
Discover the ProTek Ultra 1 Year Coverage Plan for 3Play 3P2 2 RU with Control Surface, a comprehensive support solution designed by NewTek to ensure your live production system operates flawlessly when it matters most. This enhanced coverage plan is designed to provide you with peace of mind, offering a range of support services that prioritize your needs.With this plan, you gain access to our Global Support team via email, operating from 8am-5pm CST, CET, and ICT. Our dedicated team is committed to providing prompt responses, ensuring your queries are addressed efficiently and effectively.The ProTek Ultra 1 Year Coverage Plan also extends the initial hardware warranty during the covered period, offering you additional protection for your NewTek live production system and accessories. As a ProTek customer, you'll benefit from priority hardware repair, minimizing downtime and keeping your production on track.In case of hardware issues, our ProTek technicians are equipped to offer remote diagnostic sessions. These sessions are scheduled as needed, providing you with expert assistance in troubleshooting and diagnosing your hardware problems.As part of the ProTek community, you'll also enjoy a 75% discount on all classes in the NewTek University portfolio, enhancing your knowledge and skills in live production. In case of emergencies, you'll have 24x7 access to our Global Support via telephone, with a target response time of just 1 hour from your initial request.Our commitment to your satisfaction extends to our 4-hour service resolution goal. We strive to provide a resolution within four hours of your initial request, ensuring minimal disruption to your operations. Your support inquiries will also be prioritized in our queue, ensuring expedited handling of all your concerns.The ProTek Ultra 1 Year Coverage Plan also includes an advanced hardware replacement service. This service allows you to receive a factory reconditioned replacement product instead of returning your initial product for repair, significantly reducing downtime.Please note that product name, serial number, and ProTek ID number are required for telephone assistance. Advanced exchange is provided at NewTek's discretion. If the warranty period has expired, a reinstatement fee will be required to provide ProTek coverage. Once enrolled in the ProTek program, you have the flexibility to upgrade or downgrade your services at the beginning of the next contract period.
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